Travel Concierge Services UK

Our booking process is designed to be simple and stress-free:

1. Submit your Trip Requirements: While completing the form let us know if you have an existing quote you want us to beat - Request a Travel Quote

2. Expert Search: We access InteleTravel's exclusive operator networks and agency-only booking systems to find you the best deals and present your options

3. Quote Review: We'll share detailed quotes with you for flights-only or holiday packages that meet your brief

4. Secure Booking: If you choose to proceed, you'll book through our secure agent booking portal where all payments are processed safely

5. Documentation: Receive all tickets, confirmations, invoices, and travel documents

6. Pre-departure: Final checks and any necessary updates

7. Travel Support: 24/7 assistance throughout your journey

Most simple bookings are completed within 24 hours, while complex itineraries may take 2-3 days.

We don't process payments directly. As a licensed Travel Agency, we leverage InteleTravel's exclusive operator networks to source the perfect trip based on your requirements.

Already have a quote from Tui, Jet2, or another UK tour operator? Share the details and price with us - we'll work to find you the same holiday for less.

Once we've identified your ideal flights-only deal or holiday package, we'll provide you with a detailed quote.

If you choose to proceed, you'll complete your booking through our secure agent booking portal, where all payments are processed safely. You'll receive comprehensive invoices for every transaction.

Yes, we can help with booking changes subject to supplier terms:

• Name changes: Usually possible with fees depending on fare type

• Date changes: Available with fare difference and change fees

• Route changes: Possible depending on ticket conditions

• Cancellations: Refund amount depends on fare conditions and timing

• Upgrades: Often available at discounted rates for existing bookings

We'll always provide clear information about change fees and options before proceeding with any modifications.

Yes! We understand that travel can be a significant investment, so we offer flexible payment options to make your dream trip more manageable.

How installment payments work:

• Available for most holiday packages and flight bookings

• Secure your booking with an initial deposit

• Spread remaining balance over agreed installment periods

• All payments processed through our secure agent booking portal

• Receive detailed invoices for each transaction

Payment schedule:

• Deposit required to confirm your booking

• Remaining balance can typically be split into monthly installments

• Final payment usually due 8-15 weeks before departure (varies by operator)

• We'll provide you with a clear payment schedule upfront

Getting started: When we present your travel quote, simply let us know you'd prefer to pay in installments. We'll work with you to create a payment plan that fits your budget and meets the booking requirements.

All installment arrangements are subject to the terms and conditions of the relevant tour operator or airline, and some restrictions may apply depending on your chosen destination and travel dates.

Have questions about payment options for your specific trip? Just ask when you submit your travel requirements or contact us today:

Email: admin@ruma.events

Tel: 0203 633 6318